Systems Support Engineering: Looking Beyond The Physical

摘要

The aerospace and defence industries are currently undergoing a significant, although sometimes subtle, transformation in the way it operates and the way it is structured. What was once an industry that was predominately product focused now is morphing into a supplier of products and services designed to give an operator a capability to perform their mission. This paper is drawn from research into how aircraft manufacturers are slowly changing themselves from pure design-and-build agencies, to whole-of-life, service-driven enterprises that are centred on solving customer problems. It examines some of the challenges aircraft manufacturers are facing in moving away from a product-centred approach, to a service-driven approach. It will examine examples of a 'servitized' approach in aerospace, and detail some of challenges this changing environment poses for manufacturers. In the conclusion it will present a unique postgraduate program for system support engineering that is being developed by the Australian Department of Defence in partnership with academia and industry.