Monitoring and Evaluating Training in ERP Implementation Projects

摘要

During the last years some researchers have studied the topic of critical success factors in ERP implementations, out of which 'training' is cited as one of the most ones. Up to this moment, there is not enough research on the management and operationalization of critical success factors within ERP implementation projects. This paper presents a proposal for monitoring training in ERP implementations. In order to develop a set of metrics for such a monitoring task, we have used the Goals/Questions/Metrics (GQM) approach. The GQM approach is a mechanism for defining and interpreting operational, measurable goals. Because of its intuitive nature the approach has gained widespread appeal. As a result, we propose a GQM preliminary plan with different metrics to monitor and control training while implementing an ERP system.