STARTING WITH QUALITY: USING TDQM IN A START-UP ORGANIZATION

摘要

Implementing a Total Data Quality Management program in a start-up situation presents unique challenges. It is difficult to document processes that are evolving. With no history of data quality to build upon, it is difficult to anticipate potential sources of error. The experience of Concept Shopping, Inc. provides an excellent example of how to successfully implement TDQM in a start-up situation. Process mapping and reporting on process performance are critical elements of this TDQM process. Concept Shopping's early implementation of TDQM practices reduced errors, identified priorities for continued development of quality processes and reduced costs by replacing costly manual intervention with well-engineered processes and tools.