The objective of this study is to implement Usability Engineering into every phase of the Web site development process, on the basis of Internationalization and Localization perspectives for honeywell.com/your home. The first step was to develop the usage scenarios. Three usability specialists in Taiwan carried out one heuristic evaluation session for the current honeywell.com/your home Website. The usability problems were analyzed and possible solutions to these problems were discussed. In the next phase, cluster analysis was utilized to test the current information architecture. Based on the results, suggestions for improving the Web site usability were provided. The results demonstrate the User-Centered Design (UCD) approach, and stress international and local issues in Web site development to Web site designers.
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