Secrets of a successful ISO 9000 program

摘要

Return on Investment (ROI) is a key term used in industry today. Companies are careful to assure themselves that their capital investments pay off. Can the same be said about the investment they have made in their ISO certification program? This paper will highlight the key elements of ISO registration and provide a step-by-step approach to assure companies that they are obtaining a good return on the investment they are making in their ISO registration process.