Complex issue structuring and micro-strategy testing in ERP environments - (PPT)

摘要

This was made by extracting information from corporate information warehouses, and structuring them in physical 'war rooms', where decision makers could 'live with' key performance indicators and feed their decision processes with them, supported by the corporate IS database. The author will present an integrative methodology for adding value to those sessions, bringing in systems thinking tools and small system dynamics simulations as catalysts for issue structuring and micro-strategy formulation and testing processes.