A Roadmap to Quality Improvement Methodology (QIM) for IT and Non-IT Related Project: Factors Affecting the Adoption and Implementation of QIM

摘要

In today's fast-paced world, customers' demands are constantly evolving at next expectation level. Adopting, implementing and maintaining a QIM within an organization can be quite a challenge directive for the management team. Most importantly, QIM for an organization is about gathering the right information, method, person and time under an umbrella; focusing on putting quality management system (QMS) into practice. It is important to pinpoint the factors that may affect the decision of a small enterprise. The decision to QIM adoption and implementation is useful for SMEs/SMIs which are attempting to bring the organization to another level by shaping an efficient quality strategy. This paper aims to provide multi-dimensions criteria in single roadmap to QIM selection for IT and non-IT related projects. Thus, this roadmap provide a clearer, qualitative and quantitative measures to a suitable and applicable methodology that fits an organization's objectives and culture, prior weighing organization's own ability to undertake a successful QIM adoption and implementation.