Investigating Users Attitudes and Perceptions Towards the Usage of Smart City Apps

摘要

The important role of citizens towards smart city success has been increasingly recognized by police makers, practitioners and academics. In light of this, smart apps are probably the most appealing smart city element to citizens, who are using these on a daily basis. Nevertheless, little was known about citizens attitudes and perceptions regarding the usage of smart city apps. In this paper, we reported the results derived from a questionnaire survey with 577 citizens in Guangzhou, China. The study investigated their use experience of smart city apps, in order to identify potential shortcomings of these apps and provide reference for their future optimization. The results show that Chinese citizens have high intention to use smart city apps, but they also have concerns about app service responsiveness, information accuracy, system reliability, perceived cost, and perceived risk.