Empirical Analysis on How Urban Infrastructure Influence Residents' Satisfaction

摘要

Urban infrastructure is the basic condition for urban survival and economic development. Residents' satisfaction has a significant impact on the provision and effectiveness of urban infrastructure. However, existing research showed that there is no definite conclusion that whether the relationship between urban infrastructure financial input and residents' satisfaction is positive or negative. The residents' satisfaction with public services and objective performance data of 37 large cities in China are taken as samples, and the regression analysis method is used to test the relationship between the two, results show that: there is a correlation between public satisfaction and objective performance of urban public services, and the increase of total expenditure of public services failed to raise public satisfaction level; the efficiency in the objective performance of urban public services is positively related to and has a significant relationship with public satisfaction, which means that improving efficiency can raise the level of public satisfaction to a certain extent; the efficiency of public service objective performance is positively related to the public satisfaction, and has a significant relationship, which means that the relationship between efficiency indicators and public satisfaction is more closely than that of input and effect indicators. The empirical results of this paper not only provide some enlightenment for improving the performance of urban public services, but also enrich the research on urban public service performance and residents' satisfaction in developing countries.