Just in time knowledge management

摘要

This paper explores the usage of a just in time knowledge management system. Based on an expert's digital trace, the system is able to request their support in providing answers to problems others have posted. Siemens' TechnoWeb is used as case study to demonstrate such a system. Knowledge is an indispensable asset of corporations, and increasing the productivity of the knowledge worker is an important management challenge in the 21st century. As such, knowledge management systems (KMS) play a crucial role. Siemens has combined a corporate social media platform, knowledge networking and formerly isolated bodies of knowledge with a semantic algorithm that can identify relevant experts. The system allows for innovation to occur and problems to be solved by experts, who would previously not have been involved.