Performance management in the elementary and secondary schools' information unit in Taiwan: Using the balanced scorecard and the fuzzy analytic hierarchy process

摘要

The purpose of this study is to establish balanced scorecard in performance measurement of Elementary and Secondary Schools' Information Unit. We take a broader definition of Elementary and Secondary Schools' Information Unit as “an assembly which brings forth some specific functional activities to fulfill the task of MIS system.” Balanced scorecard used as a measurement tool to assess study subjects, according to its strategy and goal formed by its assignment property, can be divided into four perspectives: finance, customer, inter process, learning and growth, which can provide Elementary and Secondary Schools' Information Unit with a timely, efficient, flexible, simple, accurate, and highly overall reliable measurement tool. In order to extract the knowledge and experience from related experts to pick out important evaluation criteria and opinion, this study combines fuzzy theory and the analyical hierachy process (AHP) to calculate the weights. After completing the weight calculation of every dimension and indicator, balanced scorecard model of this study is thus established. From these studies we will be able to develop the indicators and the calculated weights of the four dimensions and the indicators mentioned above. This model can be utilized by the information units of elementary and secondary schools for constructing the strategies and blueprints for self evaluation. Further, these can also provide important information for effective resource investment in information education of elementary and secondary schools.