摘要:目的:提高药物咨询质量,促进患者合理用药。方法:采用回顾性方法,对我院门诊药房2011年5月份至2012年4月份290例门诊患者咨询记录进行统计、分析。结果:290例咨询记录中,用法用量咨询占44.48%,药品有无咨询占21.03%,不良反应咨询占6.21%,药理作用及适应征咨询占5.52%,特殊人群用药咨询占4.83%,相互作用咨询占4.14%。结论:咨询药师应具备具备丰富的专业知识、较强的责任心和良好的沟通能力;药物咨询可提高患者用药依从性,促进患者合理用药。%Objective: To improve the quality of drug consultation and promote rational drug use. Methods:290 cases of drug consulting records in our outpaitient pharmacy from May 2011 to April 2012 were analyzed statistically by a retrospective method. Results: The rates of consulting usage and dosage, drug supply, adverse drug reactions, pharmacological action and indications, medication for specific group of people,and drug interactions, showed to be high, and accounted for 44.48%, 21.03%, 6.21%, 5.52%, 4.83%, and 4.14%, respectively. Conclusion: The necessary qualities of medical staff are comprehensive professional knowledge,strong sense of responsibility and good communication skills. Drug consulting is a valid way to improve the drug compliance and promote rational drug use.