Enterprise Systems Success Assessment: Viewpoints of IS Function Staff and End-users

摘要

The success of Enterprise Information System implementation has become a major management concern. Different methodologies have been proposed to evaluate Enterprise System (ES) success. Some researchers have emphasized the need for evaluating the ES success from the view-points of several stakeholder groups. These stakeholders typically have several and often conflicting objectives and priorities. The goal of this study is to determine whether differences exist between two organizational stakeholder groups (IS function staff and end-users) concerning their evaluation of measures relating to the success of their Enterprise System. Several differences were found. Some results support and some contradict previous studies. This study also proposes new dimensions and measures for the ES success assessment model. More research is needed to construct a more comprehensive ES success assessment model to include the perspectives of all essential stakeholders.