How to Identify Competence from Interactions

摘要

The concept of competence generally refers to the knowledge, experiences, skills, attitudes, abilities and behavior that enable effective action in a work environment. Since knowledge is linked to action, the part of an individual's knowledge used and put to work every day, mixed with the organization's knowledge, characterizes the competencies that allow a group of people to make complex tasks. The knowledge resides primarily in the heads of beings. Interactions between these persons allow to observe their knowledge through different media as documents, meetings, telephone conversations, or computer communication networks. Many works focusing on the analyse of mediated interactions to different purposes exist. So, we use these works to propose a methodology of identifying competence in professional mediated communications exchanges.