Web OPAC end user satisfaction from Library Science and Information System Perspectives

摘要

Web Online Public Access Catalogue (OPAC) is widely used electronic library catalogues giving a wealth of remote access to library information resources. The end user satisfaction of the system is vital to ensure the continuation usage of Web OPAC. Most of the previous studies focused on the interface and the system itself instead of the end user satisfaction. This study is aim to integrate end user satisfaction criteria between Library Science and Information System Expectation Disconfirmation Theory (EDT). The conclusion from this study is an integrated approach from both fields is needed to provide a much comprehensive perspective to evaluate and measure the Web OPAC end user satisfaction.