Relations Between Actions Performed by Users and Their Engagement

摘要

Although Galleries, Libraries, Archives, and Museums (GLAMs) increasingly encourage users to assist in the curation of online collections through open collaboration systems, measuring users' engagement in these systems is a dynamic and complex challenge. We analyzed 18 user's actions over 20 days according to the User Engagement Scale (UES) and based on Maximal Repeating Patterns (MRPs) and correlations between user interaction elements and dimensions of user engagement (focused attention, perceived usability, aesthetics, and reward). Our results show differences in usage tactics for users with high, medium, and low scores from UES, and monotonically increasing moderate correlations between perceived usability scores and game design elements. Additionally, we found that the longer the mean time interval between two consecutive user actions during a usage period lasted, the higher the UES score was. These results help to understand what influences user engagement, isolating the effects of user interaction elements.