Learning Objects Evaluation, Application of a Oriented Service Model (ServQual)

摘要

We propose a Learning Object evaluation based on an evaluation model oriented to quality of service called ServQual, Learning Object has many perspectives like interoperability, reusability, self-contentedness, accessibility, durability, adaptability and learning properties as well, all these characteristics make Learning Objects difficult to evaluate, the goal is use and test an instrument with a broader perspective (ServQual) which is an instrument of five dimension of service quality (reliabity, assurance, tangibles, empathy, responsiveness), the instrument capture the expectations and perceptions of the user, the instrument was modified for Learning Objects context, the new dimensions were ( computer experience, learning object experience, learning object quality experience, computer security experience, satisfaction), ServQual model was developed to capture a broader conceptualization of how user understand service quality and is built on the expectancy-confirmation paradigm which suggests that consumers perceive quality, this paradigm imply some kind of preference by the terms of their perceptions of how well a given service delivery meets their expectations of that delivery.