Evaluation of Capability Delivery Capacity Requirements

摘要

Capabilities characterize ability and capacity to provide business services in different circumstance in accordance to performance requirements. The Capability Driven Development methodology provides means for designing and evaluating such capabilities. This paper specifically focuses on the capacity aspect of capability design. It assumes that every capability is delivered by using a specific set of resources and delivery performance directly depends upon availability of appropriate resources. A method for evaluation of capacity requirements is proposed in the paper. Its application is illustrated using an example of design of information technology management services.