Systemic Diagnosis and strategy-based Performance Indicators—Bamboo panel company case

摘要

This paper addresses the situation of a Bamboo Panel Company as a part of the Program for Research Stimulation, Technological Development and Innovation of the NATIONAL COUNCIL OF SCIENCE AND TECHNOLOGY. Specifically, on the Strategic Planning: Systemic Diagnosis and Performance Indicators through the Balanced Scorecard. The identification of the productive chain is presented. The vision and the mission are revised and the general strategy and the policies are determined. Another of the deliverables was the “Performance Indicators”, but they were not intended to establish solely the relation to the productive process; they were indicators that really aligned the organization with its strategy to lead it to achieve its vision. The results of this research are the basis of the actions undertaken to make the process more efficient: semiautomate the process with a machine specially designed to assemble bamboo panels, determine a layout, invest on training of employees, among others.