The role of AI in the passenger journey

摘要

The passenger journey. painful everywhere. old and new actors providing solutions. what is the role of Al in this journey? Airlines Al applications. understanding travelers (who they are). predicting their actions (anticipate, react, suggest). improving operations (lower costs, less disruptions, less environment impact). Al Research use cases. Example 1: understanding travelers (who they are). Passenger Data Enrichment. Passenger data. Motivation: Passenger data is not as complete as we would like… PNR Enrichment. Input 1.Rich PNRs. 2.External Data. 3.Generative Models. Output 1.PNR with enriched features (with probability). Nationality Estimation. "Relative Label Encoding for the Prediction of Airline Passenger Nationality" Mottini, Acuna-Agost, IEEE ICDM Workshops 2016.