Affect and Trust in Technology in Teams: The Effect of Incidental Affect and Integral Affect

摘要

The purpose of this study was to investigate the effect of affective process on trust in technology in teams.Previous research has shown that affect influences trust in technology thus could potentially impact appropriatenessof technology use and performance of the team. In this study, 54 participants worked as two-personteams and multi-tasked under varied technology reliability and task difficulty levels. Incidental affect wasmanipulated by having the participants to view affective images. The results indicated that positive integralaffect positively related to trust in technology. Incidental affect influenced trust in technology, however, thiseffect was moderated by positive integral affect. Positive integral affect also mediated the relationship betweentechnology/task conditions and trust in technology. These findings revealed the role of affect in themechanism of trust calibration process and have important implications for system design.