Affect and Trust in Technology in Teams: The Effect of Incidental Affect and Integral Affect

摘要

The purpose of this study was to investigate the effect of affective process on trust in technology in teams. Previous research has shown that affect influences trust in technology thus could potentially impact appropriateness of technology use and performance of the team. In this study, 54 participants worked as two-person teams and multi-tasked under varied technology reliability and task difficulty levels. Incidental affect was manipulated by having the participants to view affective images. The results indicated that positive integral affect positively related to trust in technology. Incidental affect influenced trust in technology, however, this effect was moderated by positive integral affect. Positive integral affect also mediated the relationship between technology/task conditions and trust in technology. These findings revealed the role of affect in the mechanism of trust calibration process and have important implications for system design.