PRACTICES OF KNOWLEDGE MANAGEMENT: ANALYSIS IN COMPANIES LOCATED IN BRAZIL

摘要

The knowledge management practices are taking place to secure the precious asset gathered by the companies to keep the competiveness in the market. The objective of this research is to conduct a case study within the companies located in a multi-sector complex condominium to identify which, amongst them, apply knowledge management (KM) practices and recognize them as a tool to improve retention capacity, usage and knowledge sharing. The base for this study were knowledge management practices and criteria defined by the Organization for Economic Cooperation and Development (OECD). A questionnaire pool developed by OECD, in order to evaluate KM practices used by companies, such as Communication, Tutoring and Training, Politics and Strategy, Capture and Knowledge, was used as a research tool for this study. An important fact that needs to be mentioned and makes this study worthwhile is that the practices of KM in business lies on the fact that 55% of the global wealth comes from knowledge being responsible for most gains of productivity in organizations. This study came to the conclusion that the companies used as an object of research make use of at least one of the KM practices elected by OECD. Regardless of the field in which they are inserted, the main reason why they use those practices is because they benefit and improve management. The results demonstrate that those companies utilize KM practices in order to increase competitiveness, performance and client's satisfaction. As well as the study proposed by OECD (2003), this research recognized the sharing, creation, generation and maintenance of knowledge as important tools to guarantee competitive advantage and the productivity of the companies located in industrial condominium surveyed.