Measuring and Understanding Change Recipients' Buy-in during Lean Program Implementation Efforts

摘要

Based on the research conducted by organizational scientists dating to the 1940s, the literature review identifies key important precursors that determine the degree of buy-in by organizational change recipients. The purpose of this study is to investigate the change and sensitivity in recipients' buy-in regarding implementation of lean methodology for operational improvement at three rural hospitals. As a result, we propose insights and guidelines for: a) an assessment of beliefs that can impact the success of an organizational change, and b) recommendations for planning and executing actions to enhance buy-in among organizational change recipients.