Tangible or Not Tangible - A Comparative Study of Interaction Types for Process Modeling Support

摘要

Many organizations loose potential for optimizing their operation due to limited stakeholder participation when designing business processes. One of the reasons is that traditional modeling methods and (interactive) tools are not suitable for domain experts who neither want to struggle with complex or formal notations, nor with the respective modeling tool. Tangible modeling interfaces are a significant move towards stakeholder inclusion. We review their respective capabilities not only with regard to modeling, but also to implementation and execution of business processes, setting the stage for improving the effectiveness of interactive Business Process Management support, and thus, stakeholder participation in organizational development.