Using Simulation in Business Process Analysis and Risk Management: The Blood Bank Case Study

摘要

Risks are part of every business activity and risk management is therefore essential in organizing business for success. Our paper describes a methodological framework for identifying and managing risks in the context of business process analysis. The method includes business process modeling and simulation not only to organize activities but also to locate errors and manage risks. Simulating business processes supports managers in compliance analysis by investigating different scenarios of norms and regulations. We adopt as a case study an healthcare application where risk management is even more important, because errors not only increase costs, reduce quality, and lead to delays, but can also lead to serious damages. This work demonstrate how to afford risk management by using modeling and computational simulation, also by improving regulatory compliance.