Toward an Agile Knowledge Connection of Employees with Regard to Business Processes

摘要

Employee knowledge is a valuable and thus very important asset of a company. However, employees are often not aware of existing knowledge within their organization. As a result, wheels are reinvented continuously within organizations and employees spend unnecessary time learning processes in a cumbersome way on their own. To deal with this problem, databases containing explicit knowledge are often built, but they are rarely used -- mainly due to the immense effort of keeping them up to date. In this paper we present a new approach aiming at socially connecting employees -- an internal social knowledge network. A major novelty is the use of the organization's business processes as a starting point. Employees can connect to each other by indicating their process-related areas of expertise. The aim is to enable sustainable sharing and distribution of knowledge within an organization.