The Assessment Study of Airport Staff Work Performance Based on Fuzzy Comprehensive Evaluation

摘要

Because of individual work efficiency affecting the whole airport working efficiency, it's very important that how to evaluate the individual work efficiency scientifically. In this paper, by analyzing the working characteristics and environment of civil aviation airport staff, a hierarchical fuzzy comprehensive evaluation model is introduced. For the complexity and variability of the working environment of airport, a composition operator adjusting the parameter's weight is proposed to enhance the flexibility of the evaluation model. In the fuzzy evaluation matrix selection stage, in order to structure a more scientific and objective evaluation matrix, the random sampling method is brought in to assess the relevant data about the evaluation target. By analyzing the airport's work records in 2015, the parameter weights are calculated, and the improved model is applied to the staff work performance evaluation in the first half of 2016. Good result is achieved, i.e., the whole work efficiency of airport had been increased by more than 10% compared to the same period last year.