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Strategic ICT Alignment in Uncertain Environments: An Empirical Study in Emergency Management Organizations

机译:不确定环境中的战略性ICT调整:应急管理组织中的一项实证研究

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Today's society is exposed to an increasing number of disasters and large scale emergencies (e.g. earthquake in Haiti, global swine flu, or manmade disasters like the oil spill in the Gulf of Mexico). Information and communication technology (ICT) can help to prevent and mitigate the effects of threatening situations if applied appropriately. In industry ICT governance methods have become important tools to successfully align ICT with business goals. However, the domain of emergency management (EM) has to deal with unpredictable situations, multi organizational collaborations and ad-hoc teams, conditions which make conventional ICT governance frameworks and methods less useful. Based on a qualitative analysis of several European and Australian EM organizations and government agencies this paper discusses the issues and benefits of strategic ICT alignment in EM and identifies the current barriers and the special requirements of this domain. Finally, it presents a prototypical approach to fill this gap.
机译:当今社会面临越来越多的灾难和大规模紧急事件(例如海地地震,全球猪流感或墨西哥湾漏油等人为灾难)。如果适当应用信息和通信技术(ICT),可以帮助预防和减轻威胁局势的影响。在行业中,ICT治理方法已成为成功使ICT与业务目标保持一致的重要工具。但是,应急管理(EM)领域必须应对不可预测的情况,多组织协作和特设团队,使常规ICT治理框架和方法失去作用的条件。在对欧洲和澳大利亚的几个新兴市场组织和政府机构进行定性分析的基础上,本文讨论了新兴市场中战略性ICT协调的问题和好处,并确定了该领域的当前障碍和特殊要求。最后,它提出了一种填补这一空白的原型方法。

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