Abstract: Ford Motor Company teamed with the University of Michigan to offer six MBAstudents the opportunity to learn Systems Thinking and apply it to a real business issue("Shadow IT") in a short 8-week period. This paper explores the experiences of the studentslearning a new and different analysis tool juxtaposed against the standard set of businessanalysis tools offered by their MBA curriculum. The effect on the students of the "forcedmarriage" of Systems Thinking to the standard action learning program at Michigan is revealed.Finally, we will also discuss the highly successful results of this project and how it has affectedthe application of Systems Thinking at the Ford Motor Company.
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