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VALIDATING THE LINKAGES BETWEEN QUALITY SYSTEM, SERVICE QUALITY AND PERFORMANCE EXCELLENCE: A TEST OF AN INTEGRATED MODEL

机译：验证质量体系，服务质量和卓越绩效之间的联系：一种集成模型的测试

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《Annual meeting of the Decision Sciences Institute》|2001年|p.1252 -1252|共1页
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Lori S. Cook; Jill Kickul; Rohit Verma;
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中图分类管理学;企业经济;
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VALIDATING THE LINKAGES BETWEEN QUALITY SYSTEM, SERVICE QUALITY AND PERFORMANCE EXCELLENCE: A TEST OF AN INTEGRATED MODEL

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