Modelling process for an information system, in particular with a view to measuring performance and monitoring the quality of service, and a measurement and monitoring system implementing this process

摘要

Process for modelling an information system, in order to measure performance and monitor service quality for this information system. Data relating to a first Instance are collected on the first Instance or on one or several other Instances. These collected data are attached to this first Instance via the model of the information system. Classes of objects of the information system, called Vistas, are defined, each Vista comprising Properties and/or Indicators, the Instances of the information system belonging to one or several Vistas. The process further comprises rules defining inheritances between different Vistas. Various models of the information system can be defined from a same set of Vistas via different rules.