OPENNESS FOR SERVICE INNOVATION THROUGH KNOWLEDGE CREATION

摘要

The present study adopts a technology–organization–environment framework to discuss the effects of company openness on service innovation. The role of knowledge creation is proposed as a mediating factor in the relationship between openness and service innovation. We suggested that openness has a positive effect on knowledge creation which, in turn, has a positive effect on service innovation. Knowledge creation plays a mediating role in the relationship between company openness and service innovation.