KEEPING UP WITH ISO-9000: HOW THE 1994 REVISION AFFECTS YOU

摘要

The net effect of the changes outlined above will be to strengthen the ISO-9000 series quality systems and to make them more effective. A conclusion drawn at the end of the introduction to the American National Standard ANSI/ASQC Q9004-1-1994 is very relevant:"An effective quality system should be designed to satisfy customer needs and expectations while serving to protect the organization's interests. A well-structured quality system is a valuable management resource in the optimization and control of quality in relation to benefit, cost and risk considerations."It is well worth the effort to pursue registration to an ISO-9000 series quality system, because an effective quality system provides a benchmark against which quality improvement can be measured. However, It is important to reach beyond quality system registration to change quality improvement from a goal to a way of life.