Selection of Appropriate Payment Methods for E-Government - Model and Application

摘要

Not only in e-business but also in e-government, the success of online services liable for costs often depends on the convenience of the payment process. To find out the most suitable payment methods for a given e-government service, the authors develop a methodical approach for e-government decision makers. The multi-dimensional decision model takes into account various requirements such as security, economic efficiency, and specific requirements for the e-government service in question. The following paper illustrates the decision model with the case of the statistics shop of the German federal statistical office. A sample of payment methods is analysed and evaluated according to different criteria. Then, the most suitable payment methods for the online statistics shop are selected in accordance to the decision model.