VIRTUAL CORPORATE TRAINING SYSTEMS

摘要

The objective of this study is to identify criteria and indicators to evaluate distance education programs used in companies. The choice of this subject is justified by current difficulties companies experience in evaluating training, especially virtual training. It provides a correlation between results of this type of training and organizational results. A theoretical base was built on the following aspects: training perspectives and development, structure and evaluation of virtual training and definition of performance indicators -emphasizing the model of evaluation of four levels by Kirkpatrick (1998) and the Balanced Scorecard by Kaplan & Norton (1997). Starting from this conceptual base, the authors conducted exploratory research using techniques of data collection, interviews with distance education specialists, and an analysis of organizational best practice in virtual training. Eight specialists from Brazilian Universities were interviewed and the best practices of thirty two companies were analysed from papers presented to the Congress on E-leaming Brazil in 2004. The preliminary results allow establishment of a relation between criteria and relevant indicators for evaluation of this type of training system. The validation of this model will be through a case study of a company using virtual training.