DEVELOPING NEW HEURISTICS FOR EVALUATING UNIVERSAL DESIGN STANDARDS AND GUIDELINES

摘要

Inclusive/Universal Design (UD) standards and guidelines are widely promoted to aid in the design of electronic devices for use by people with disabilities. For the success of such UD Resources (UDRs), the needs of designers (the target readers) have to be met. To determine this, a systematic analysis using heuristic evaluation methods was conducted. Ten new heuristics based on design psychology, design methodology, technical writing, document design, and UD were developed. Five expert evaluators analyzed eight UDRs. This paper presents the process of creating the new heuristics, and highlights of the results, which revealed shortcomings in the content and presentation styles in a number of UDRs. The results are being utilized to frame the design of further studies of UD in practice. The authors briefly discuss implications of this set of heuristics beyond the realm of UD.