Process Implementation

摘要

Process improvement requires two major steps. First, new processes must be rndefined (or existing processes modified). Second, the organization must begin to use rnthose new or changed process descriptions. The literature has provided good guidance on rnwriting new process descriptions, but very little has stated clearly what actions must be rntaken to implement and then institutionalize the use of the processes. This paper provides rna list of implementation and institutionalization actions that organizations should consider rnto ensure that the new processes are used. These actions fall into the categories of train-rning, ensuring management support, obtaining a measurement baseline, auditing the use of rnthe processes, collecting and maintaining a library of process assets, tailoring the pro-rncesses, improving the processes, and appraising the organization.