MIND THE GAP: BUILDING BRIDGES BETWEEN ANALYSIS AND DESIGN WITH RICH PICTURES AND SOCA-CAT

摘要

There is a gap between analysis of problem domains and design of systems to support users. To tackle these problems, a combined approach of rich pictures and Cognitive Work Analysis were used; rich pictures reveal the pilots understanding of their work and Cognitive Work Analysis describes the system constraints. The rich pictures were used to inspire the proposed new systems. SOCA-CAT from Cognitive Work Analysis and simulated task performance were then used to compare current and proposed systems. SOCA-CAT showed that the proposed system would make better use of the pilot's activity and simulated task performance showed that the new system would be more efficient.