Workshop Summary

摘要

A growing number of transportation agencies are embracing performance measurement as a management tool, but few agencies use performance measurement across the full range of their activities, and the existing measurement systems have not been externally validated. The practice of performance measurement is more art than science, and the development of performance measurement systems is a dynamic, incremental process that is still early in its evolution. There is neither one right set of performance measures nor one right process to develop a performance measurement system. However, the structure of performance measurement systems appears to be most effective when it is tiered from broader to more detailed measures for use at different decision-making levels. Most performance measures relate to traditional engineering areas such as pavements, bridges, and traffic flow. Some agencies are being challenged to consider broader measures, such as sustainability and quality of life, creating a wide range of practice in the field. This diversity reflects the unique social and political environments that affect agencies. "One size fits all" does not apply to the field of performance measurement.