AN INTERNET BUSINESS CAPACITY MODEL- MORE TIERS, LESS TEARS!

摘要

Business is increasingly dependent upon the internet as a channel to customers. This is particularly true in finance, where the internet can be the largest branch and turning away users for lack of resources is tantamount to closing the doors. The breadth of technologies (web, app and dbms through to traditional mainframe systems) further compounds the challenge of mapping business activity onto system utilisation. This paper reflects the real world lessons learnt by CPT Global working across 16 countries building business focused capacity models to reduce costs for major financial institutions.