IN SITU DATA CAPTURE AND MOBILEKNOWLEDGE MANAGEMENT

摘要

The emergence of handheld, wireless and multimedia messaging devices raises the potential for fundamentallyrnnew systems that support organizations knowledge management. This study explores how the increasingrnnumber of new mobile devices that enable rich in situ data capture can be utilized to improve knowledgernsharing in organizations. Rich context can be captured: physical environment, organizational, social, andrncultural context, as well as rationale in problem solving process, which can be utilized to enhance tacit as wellrnas explicit knowledge transfer. An ethnographic study is being conducted of a heating and cooling servicesrncompany focusing on the exchange of case stories, which are massages that tell the particulars of occurrencesrnor courses of events that are directly related to work process. A prototype system is being built that allows inrnsitu multi-media data capture using handheld devices, and retrieval via the Internet. The proposed studyrnextends our understanding of how to effectively design for in situ multi-media data capture so that it isrnintegrated in organizational knowledge sharing processes.