Abstract: Increasing complexity of systems requires improved support capabilities. Automation controls the support costs while meeting the growing demands at the same time. Proteus is a firm-wide proactive problem management system with automated advisory capabilities. Proteus non-obtrusively accumulates troubleshooting expertise and quickly recycles it by combining case-based reasoning with text retrieval and fuzzy logic pattern matching. It has linear on-line and sub-quadratic preprocessing computational time complexities.!5
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