Influence of Landmark-Based Navigation Instructions on User Attention in Indoor Smart Spaces

摘要

Using landmark-based navigation instructions is widely considered to be the most effective strategy for presenting navigation instructions. Among other things, landmark-based instructions can reduce the user's cognitive load, increase confidence in navigation decisions and reduce the number of navigational errors. Their main disadvantage is that the user typically focuses considerable amount of attention on searching for landmark points, which easily results in poor awareness of the user's surroundings. In indoor spaces, this implies that landmark-based instructions can reduce the attention the user pays on advertisements and commercial displays, thus rendering the assistance commercially inviable. To better understand how landmark-based instructions influence the user's awareness of her surroundings, we conducted a user study with 20 participants in a large national supermarket that investigated how the attention the user pays on her surroundings differs between two types of landmark-based instructions that vary in terms of their demand for visual attention. The results indicate that an increase in the visual demand of landmark-based instructions does not necessarily improve the participant's recall of their surrounding environment and that this increase can cause a decrease in navigation efficiency. The results also indicate that participants generally pay little attention to their surroundings and are more likely to rationalize than to actually remember much from their surroundings. Implications of the findings on navigation assistants are discussed.