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Multi-tasking in Practical Multi-modal Dialogue Systems

机译:实用的多模式对话系统中的多任务处理

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We demonstrate practical dialogue management techniques for dialogues involving multiple concurrent tasks or activities. Conversational context for concurrent activities is computed using a "Dialogue Move Tree" and an "Activity Tree" which represent multiple interleaved threads of dialogue about different activities and their execution status. Dialogue "threading" also allows the dynamic use of multiple recognition language models, depending on dialogue context ― resulting in faster, more robust recognition. We also demonstrate the incremental message selection, aggregation, and generation methods employed in this context. The domain of this demonstration is conversational interaction with a robot helicopter, or UAV ('Unmanned Aerial Vehicle') (Doherty et al., 2000). The same dialogue management system is also being used for intelligent tutoring applications, and "in-car" dialogues. This type of application domain is more complex and demanding than the usual information-seeking applications deployed commercially (e.g. ATIS). In particular, interactions with such a system are not scriptable in advance, rely on mixed-initiative in conversation, and may be about multiple interleaved tasks. In such 'practical' dialogues (Allen et al., 2001) we wish to communicate with devices about their possible actions, their plans, goals, and the tasks they are currently attempting. For these reasons we built a dialogue manager that represents (possibly collaborative) activities and their execution status, and tracks multiple threads of dialogue about concurrent and planned activities. A layer of abstraction to "activity models" also allows us to construct a domain-general dialogue move engine, which uses application-specific activity models.
机译:我们演示了涉及多个并发任务或活动的对话的实用对话管理技术。并发活动的对话上下文是使用“对话移动树”和“活动树”来计算的,它们表示关于不同活动及其执行状态的对话的多个交错线程。对话“线程”还允许根据对话上下文动态使用多种识别语言模型,从而实现更快,更可靠的识别。我们还演示了在这种情况下采用的增量消息选择,聚合和生成方法。该演示的领域是与机器人直升机或UAV(“无人机”)的对话交互(Doherty等,2000)。相同的对话管理系统也用于智能补习应用程序和“车内”对话。与商业部署的常规信息搜索应用程序(例如,ATIS)相比,这种类型的应用程序域更加复杂且要求更高。特别是,与此类系统的交互不可预先编写脚本,它依赖于会话中的混合启动,并且可能涉及多个交错任务。在这种“实用”的对话中(Allen等,2001),我们希望与设备交流有关其可能采取的行动,他们的计划,目标以及他们目前正在尝试的任务的信息。由于这些原因,我们构建了一个对话管理器,用于表示(可能是协作的)活动及其执行状态,并跟踪有关并发活动和计划中活动的多个对话线程。 “活动模型”的抽象层还允许我们构造一个使用特定于应用程序的活动模型的领域通用对话移动引擎。

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