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Relationship function, relationship quality, and firm performance

机译:关系功能,关系质量和公司绩效

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This paper aims to present how the relationship value is created and how it influences the existing buyer-supplier relationship and buyer's performance. The author first introduces the construct of business relationship function to analyze why the business relationship is valuable and investigates the links between relationship function, relationship quality, and buyer's performance. The results indicate that business relationship function has a direct as well as an indirect effect on buyer's performance through the mediating effect of relationship quality. The present study also finds that business relationship function has a stronger influence on relationship quality than it does on buyer's performance. Moreover, the availability of alternative suppliers will weaken the impact of business relationship function on relationship quality.
机译:本文旨在介绍关系值是如何创建的,以及它如何影响现有的买卖关系和买方的绩效。作者首先介绍了业务关系功能的结构,以分析为什么业务关系很有价值,并研究了关系功能,关系质量和买方绩效之间的联系。结果表明,业务关系功能通过关系质量的中介效应对购买者的业绩产生直接或间接的影响。本研究还发现,业务关系功能对关系质量的影响比对买方绩效的影响更大。此外,替代供应商的可用性将削弱业务关系功能对关系质量的影响。

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