A Model to Improve Knowledge Management Through the Effective Integration of Computer-Supported Collaborative Learning

摘要

Support for organizational knowledge management (KM) requires mechanisms for creation, mapping and transference of knowledge. Many organizations use computer tools, like knowledge-mapping tools, knowledge-evaluation tools and computer-supported collaborative learning (CSCL) tools, to achieve these goals. In particular, CSCL tools can support knowledge transference at the same time that improves the creation process of new knowledge. However, whole CSCL potential to transfer knowledge and foment organizational learning is not used adequately, mainly because of the lack of appropriate integration with other KM tools. We have observed that there is a lack of guidance on how to effectively integrate CSCL into KM. This paper tries to fill in this gap by proposing a model to improve organizational KM through the consistent and effective integration of CSCL into the KM structure of organizations.