PERSONNEL FACTORS AFFECTING INTERACTION BETWEEN TEAMS LEADING TO POOR KANBAN PERFORMANCE

摘要

The Manufacturing Engineering Department (ME) of a small mid-western company implemented a Kanban system aimed at producing ninety five percent orders on time. Unfortunately this goal was not being met, so Management partnered with the Industrial and Management Systems Engineering Department at the University of Nebraska-Lincoln to identify the causes of poor Kanban performance. A descriptive study was developed and results showed that ineffective communication, weak reward systems, incompatibility of expectations between manager and supervisors and dissonance between values declared and values supported by the organizational systems are creating a culture focused on individualism and production rather than teamwork and quality.