Analyzing Social Issues in Knowledge Organizations

摘要

This contribution presents a modeling approach for describing social issues in knowledge organizations. Social issues are one key factor in knowledge organizations for its business success. In the first part, a knowledge organization is described as a socio-technical system with heterarchic structures. Then modes for exploring social structures using Social Network Analysis (SNA) are introduced. Following a brief introduction of SNA applications in knowledge management deficiencies of a pure SNA approach for knowledge organizations are revealed. Finally, a new approach for modeling knowledge organizations is introduced.