NON-CONTACT INTELLIGENT CUSTOMER SERVICE SYSTEM APPLIED TO RAIL TRANSIT, AND APPLICATION METHOD

摘要

The present invention relates to a non-contact intelligent customer service system applied to rail transit, and an application method. The system comprises an intelligent customer service platform server, an intelligent customer service interface server, a system switch, a station maintenance workstation and an intelligent passenger service terminal, wherein the system switch is respectively connected to the intelligent customer service platform server, the intelligent customer service interface server, the station maintenance workstation and the intelligent passenger service terminal; and the intelligent passenger service terminal provides intelligent services for a passenger by means of AI interaction and intelligent speech, the intelligent services comprising the querying and displaying of information of various facilities inside a station, the querying of information of surrounding convenient facilities, the querying of information of a train operation state, and emergency help seeking. Compared with the prior art, the present invention has the advantages of being intelligent, diversified, personalized and efficient, having comprehensive service information and comprehensive service functions, etc.